The gateway service specialist supports the air gateway operations.
Main Job duties are
Financial analyzes & action plans
- Accounts payable control and coding
- CASS difference report
- Cost development analyzes
- Statistical reports for management
Drive Operational excellence
- Process optimization (LOP/SOP adjustments)
- Quality Management (KPI performance)
- Compliance
- Performance reports
- Support to identify training needs and develop training plans
- Development of action plans
Customer Service
- Coordination between gateway and service centers
- Support Implementation of new customers
- Handling of Customer Complaints
- Develop and promote use of CEP